Registration

Some of our sites restrict access to online content. To gain entry a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address). For sites where online access to content is part of a subscription/registered reader package, registration forms will often contain full subscriber details used to identify and fulfil that subscriber's account.

Email bulletins

If a user wishes to subscribe to our alerts, updates, bulletins etc. we ask for contact and delivery information such as name and email address. All of these email lists provide opt-out facilities online and with each email broadcast. In some cases the user is asked to provide optional demographic and personal interest information that is used to keep our content as relevant as possible.

Sharing

When requesting data from third parties via our sites at your request, information you supply to Campden Family Connect will be forwarded to the third parties. Any information about yourself that you give to us may also be used for publication (where you provide details for inclusion in our directories or catalogues and on our websites) and also to supply you with information about our products or services in the form of direct marketing activity by phone, fax or post. Where this information may be made available to third parties on a list lease or list rental basis for the purpose of direct marketing, we shall provide a clear indication and provide a method to opt in or out.

We shall share aggregated website demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We would also share information when using an outside shipping company to ship orders or a credit card processing company to bill users for goods and services.

Orders

We request information from the user on our order forms. Here a user must provide contact information (such as name and delivery address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfil customer orders. If we have trouble processing an order, this information may be used to establish contact to help resolve the situation. All online transactions are processed using SSL encryption (see Security for more detail).

Cookies

Many of our sites use "cookies". A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of cookies is for the convenience of visitors. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies can also enable us to track and target the interests of our users in order to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to, or control over, these cookies.

You can control how your browser handles cookies. By going to the "Help" section of the menu of your browser, you should be able to configure your browser preferences to accept or reject cookies, or to notify you when a cookie is set. If you reject the use of cookies, please note that the efficient operation of the site you are viewing may be affected.

Clear gifs

From time to time we may employ a software technology called "clear gifs" (also known as Web Beacons/Web Bugs), which helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of site users. Clear gifs are not tied to users' personally identifiable information. In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. All of our email alerts or bulletins provide the facility to opt out (see opt-out section below).

Log files

We use IP addresses to analyse trends, administer the site, track a user's movement and gather broad demographic information for aggregate use.
IP addresses are not linked to personally identifiable information.

Links

Some of our websites contain links to other sites. Please be aware that Campden Family Connect is not responsible for the privacy practices of other sites. This privacy statement applies solely to information collected by this website.

Surveys and contests

From time to time our sites request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and email address) and demographic information (such as postcode, job type). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and user satisfaction of the sites.

Recommend this site

If a user elects to use our referral service for informing a friend about one of our sites, we ask them for the friend's name and email address. We automatically send the friend a one-time email inviting them to visit the site. This information is not stored except for the sole purpose of sending this one-time email.